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Terms of Use

Last updated: January 2025

1. Agreement to Terms and Conditions

Welcome to Courtane Agency. These Terms of Use ("Terms," "Agreement") constitute a legally binding agreement between you (either as an individual or on behalf of a business entity) and Courtane Agency, a digital marketing agency located in Albuquerque, New Mexico, United States.

By accessing, browsing, registering for, or using our website, platform, services, Chrome extension, or any of our digital marketing tools (collectively, the "Services"), you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated by reference.

Important: If you do not agree to these Terms, you must not access or use our Services. Your continued use of our Services after these Terms are updated constitutes acceptance of the modified Terms.

If you are using our Services on behalf of a business, organization, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, and "you" and "your" will refer to that entity.

2. Our Services

Courtane Agency provides comprehensive digital marketing services designed to help businesses grow their online presence, improve search engine visibility, optimize advertising campaigns, and achieve measurable business results. Our Services include but are not limited to:

2.1 SEO Audit and Optimization Services

  • Complete SEO Audits: Comprehensive analysis of your website against 200+ ranking factors, including technical SEO, on-page optimization, content quality, site structure, mobile responsiveness, page speed, and more
  • Keyword Research and Analysis: Identification of high-value keywords, search volume analysis, and competitive keyword research
  • Technical SEO Analysis: Crawlability assessment, indexing review, schema markup evaluation, and site architecture optimization
  • Performance Tracking: Ongoing monitoring of search rankings, organic traffic, and SEO score improvements
  • Automated Monitoring: 24/7 tracking with real-time alerts for technical issues, ranking changes, and opportunities

2.2 AI-Powered Recommendations Engine

  • Machine learning algorithms that analyze your website data and provide personalized, actionable recommendations
  • Priority-based suggestions (High Impact/Low Difficulty, Medium Impact/Medium Difficulty, etc.)
  • Industry-specific optimization strategies tailored to your business sector
  • Automated identification of SEO opportunities and quick wins

2.3 Media Buying and Advertising Services

  • Google Ads Management: Campaign creation, optimization, bid management, and performance analysis
  • Social Media Advertising: Facebook Ads, Instagram Ads, and LinkedIn Ads campaign management
  • ROI Optimization: Continuous optimization to maximize return on advertising spend
  • Conversion Tracking: Implementation and monitoring of conversion tracking across platforms
  • A/B Testing: Ad copy and creative testing to improve performance
  • Budget Management: Strategic allocation and optimization of advertising budgets

2.4 Growth Strategy Consulting

  • Custom growth strategies aligned with your business objectives
  • Market analysis and competitive intelligence
  • Customer acquisition and retention strategies
  • Digital marketing roadmap development
  • Performance metrics definition and KPI tracking

2.5 Reporting and Analytics Tools

  • Custom Reports: Professional, white-label reports with your branding for client or stakeholder presentations
  • Data Export: Export capabilities in PDF, PowerPoint, and other formats
  • Dashboard Access: Real-time analytics dashboards showing performance metrics
  • Automated Reporting: Scheduled reports delivered via email
  • Chrome Extension: Browser extension for quick SEO insights and on-page analysis

2.6 Platform Features

  • Multi-website management (varies by plan: 1, 3, or 10 websites)
  • Integration with Google Analytics, Search Console, and Google Ads
  • API access (Business plan only) for custom integrations
  • Dedicated account manager (Business plan only)
  • Priority support channels (email, phone, chat)

Service Availability: We strive to maintain 99.9% uptime for our platform, but we do not guarantee uninterrupted or error-free operation. Services may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control.

3. User Accounts and Registration

3.1 Account Eligibility

To access and use our Services, you must:

  • Be at least 18 years old (or the age of majority in your jurisdiction)
  • Have the legal capacity to enter into binding contracts
  • Provide accurate, current, and complete information during registration
  • Be authorized to use the Services on behalf of your business (if applicable)
  • Have the authority to bind your business to these Terms (if using on behalf of an entity)

3.2 Account Registration Process

To create an account, you must:

  • Provide a valid business email address (personal email addresses are acceptable for individual users)
  • Choose a strong, unique password that meets our security requirements
  • Complete all required registration fields accurately
  • Verify your email address through the verification link we send
  • Accept these Terms of Use and our Privacy Policy

You may start with our Free Starter plan or subscribe directly to a paid plan (Pro or Business). Different features and limitations apply based on your selected plan tier.

3.3 Account Information Accuracy

You are responsible for maintaining the accuracy, completeness, and currency of your account information. You agree to:

  • Update your account information promptly if it changes
  • Provide accurate website URLs, domain information, and business details
  • Ensure your billing information is current and valid
  • Notify us immediately of any changes to your business structure or contact information

Providing false, misleading, or inaccurate information may result in account suspension or termination.

3.4 Account Security and Responsibility

You are solely responsible for:

  • Password Security: Maintaining the confidentiality and security of your account password and credentials
  • Account Activity: All activities that occur under your account, whether authorized by you or not
  • Access Control: Restricting access to your account and logging out when finished
  • Unauthorized Access: Immediately notifying us at contact@courtaneagency.com if you suspect unauthorized access
  • Device Security: Ensuring the security of devices used to access our Services

We strongly recommend:

  • Using a unique, complex password that you don't use elsewhere
  • Enabling two-factor authentication (2FA) when available
  • Not sharing your account credentials with anyone, including colleagues or third parties
  • Regularly reviewing your account activity for suspicious behavior

We are not liable for any loss or damage arising from unauthorized access to your account due to your failure to maintain account security.

3.5 Account Types and Limitations

Starter Plan (Free):

  • 1 website allowed per account
  • Basic SEO audit features
  • Limited report generation
  • Email support only
  • Weekly reporting frequency

Pro Plan ($299/month):

  • Up to 3 websites per account
  • Advanced SEO audit features
  • Unlimited keyword tracking
  • Daily reporting
  • Chrome extension access
  • Basic Media Buying services
  • Priority email support

Business Plan ($799/month):

  • Up to 10 websites per account
  • All Pro plan features
  • Advanced Media Buying services
  • Personalized Growth Strategy
  • White-label reports
  • API access
  • Dedicated account manager
  • Phone and priority support

3.6 Account Transfer and Multiple Accounts

You may not transfer your account to another person or entity without our written consent. If you need to change account ownership (for example, due to a business sale), contact us to discuss the transfer process.

Creating multiple accounts to circumvent plan limitations, pricing structures, or to abuse our services is strictly prohibited and may result in immediate termination of all accounts.

4. Acceptable Use Policy

You agree to use our Services only for lawful purposes and in accordance with these Terms. You must not use our Services in any way that violates any applicable federal, state, local, or international law or regulation.

4.1 Prohibited Activities

You agree NOT to:

  • Illegal Activities: Use the Services for any illegal purpose, including but not limited to fraud, money laundering, or violation of any laws or regulations
  • Harmful Code: Upload, transmit, or distribute any viruses, malware, Trojan horses, worms, or any other malicious code or harmful software
  • Unauthorized Access: Attempt to gain unauthorized access to our systems, networks, accounts, or data, including hacking, password mining, or any other illegitimate means
  • Service Disruption: Interfere with, disrupt, or damage our Services, servers, networks, or infrastructure, including through denial-of-service attacks, flooding, or spamming
  • Automated Access: Use bots, crawlers, scrapers, or other automated systems to access our Services without our express written permission
  • Impersonation: Impersonate or misrepresent your affiliation with any person, business, or entity
  • Data Harvesting: Collect, harvest, or extract information about other users without their consent
  • Spam and Unsolicited Communications: Use our Services to send spam, unsolicited messages, or engage in phishing activities
  • Reverse Engineering: Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of our platform
  • Intellectual Property Violations: Infringe upon or violate any intellectual property rights, including copyrights, trademarks, patents, or trade secrets

4.2 SEO and Digital Marketing Specific Prohibitions

In addition to the general prohibitions above, you must NOT use our Services to:

  • Black-Hat SEO: Engage in or support black-hat SEO techniques, including keyword stuffing, cloaking, link farming, or spamdexing
  • Competitor Sabotage: Use our Services to audit or analyze competitors' websites for malicious purposes or to cause harm
  • Fraudulent Campaigns: Create or manage advertising campaigns for fraudulent businesses, scams, or deceptive practices
  • Violation of Platform Policies: Use our Services in ways that violate Google, Facebook, LinkedIn, or other advertising platform policies
  • Unauthorized Data Access: Use our Services to access websites or data you don't have permission to analyze
  • Circumvent Security: Attempt to bypass security measures, rate limits, or usage restrictions

4.3 Content Restrictions

You must not submit, upload, or provide content that:

  • Is defamatory, libelous, obscene, pornographic, or offensive
  • Violates any third party's rights, including privacy rights or intellectual property rights
  • Contains confidential or proprietary information belonging to others without authorization
  • Is false, misleading, or deceptive
  • Promotes illegal activities, violence, or discrimination
  • Contains personal information of others without their consent

4.4 Service-Specific Usage Limits

You agree to respect usage limits based on your subscription plan:

  • Conducting audits only for websites you own or have authorization to analyze
  • Not exceeding the website limit for your plan tier
  • Not sharing account access in ways that violate our Terms
  • Not using automated tools to generate excessive API requests (Business plan API users)
  • Respecting rate limits and fair usage policies

5. Subscription Plans, Pricing, and Payment Terms

Courtane Agency offers tiered subscription plans designed to meet the needs of different businesses, from startups to large agencies. All subscription plans are subject to these Terms and our Refund Policy.

5.1 Available Subscription Plans

Starter Plan - Free

  • Monthly fee: $0
  • 1 website included
  • Basic SEO audit features
  • Weekly reports
  • Email support
  • No credit card required

Pro Plan

  • Monthly fee: $299/month (or $2,988/year if paid annually, saving 17%)
  • 3 websites included
  • Advanced SEO audit with 200+ ranking factors
  • Unlimited keyword tracking
  • Daily automated reports
  • AI-powered recommendations
  • Chrome extension access
  • Basic Media Buying services
  • Priority email support

Business Plan

  • Monthly fee: $799/month (or $7,988/year if paid annually, saving 17%)
  • 10 websites included
  • All Pro plan features
  • Unlimited SEO audits
  • Advanced Media Buying optimization
  • Personalized Growth Strategy consulting
  • White-label custom reports
  • API access for custom integrations
  • Dedicated account manager
  • Phone and priority support

5.2 Billing and Payment Terms

Payment Methods:

  • We accept major credit cards (Visa, MasterCard, American Express, Discover)
  • PayPal payments are accepted
  • For Business plan annual subscriptions, we may offer invoicing with net-30 payment terms (subject to credit approval)
  • All payments are processed securely through PCI-DSS compliant payment processors

Billing Cycle:

  • Monthly subscriptions: Billed on the same date each month based on your initial subscription date
  • Annual subscriptions: Billed once per year on your anniversary date
  • All fees are billed in advance for the upcoming billing period
  • Your subscription begins immediately upon successful payment

Payment Authorization:

  • By subscribing, you authorize us to charge your payment method for all fees associated with your plan
  • You must provide current, complete, and accurate billing information
  • You must promptly update your billing information if it changes
  • If payment fails, we may suspend or terminate your subscription after reasonable notice

5.3 Price Changes and Modifications

We reserve the right to modify our subscription prices at any time. However:

  • Existing Subscribers: Price changes will not affect your current subscription until your next renewal date
  • Advance Notice: We will provide at least 30 days' advance notice of any price increases via email
  • Your Options: If you disagree with a price increase, you may cancel your subscription before the change takes effect
  • New Features: We may introduce new features or services with separate pricing

5.4 Automatic Renewal

Your subscription will automatically renew at the end of each billing period unless you cancel it before the renewal date. By subscribing, you authorize us to automatically charge your payment method:

  • Monthly plans: On the same date each month
  • Annual plans: On the anniversary date of your initial subscription
  • At the then-current subscription rate (which may have changed since your last payment)

Cancellation: You can cancel your subscription at any time through your account dashboard or by contacting our support team. Cancellations take effect at the end of your current billing period. You'll retain access to all features until that date.

5.5 Refunds and Cancellations

Our refund policy is detailed in our Refund Policy, which is incorporated into these Terms by reference. Key points:

  • 30-day money-back guarantee applies to Pro and Business plans
  • Standard cancellations (outside guarantee period) do not entitle you to a refund for unused portions
  • Refunds are processed to your original payment method
  • Processing times vary by payment provider (typically 5-10 business days)

5.6 Failed Payments and Account Suspension

If a payment fails or is declined:

  • We will attempt to retry the payment using your stored payment method
  • You will receive email notifications about the payment failure
  • If payment cannot be processed within 5 business days, your account may be temporarily suspended
  • During suspension, you'll lose access to paid features but can still access your account data
  • If payment remains unresolved for 30 days, your account may be terminated
  • We are not responsible for any service interruption due to payment failure

5.7 Taxes

All subscription fees are stated in U.S. Dollars (USD). Unless otherwise stated, prices do not include applicable taxes, duties, or government-imposed fees. You are responsible for:

  • Any sales tax, value-added tax (VAT), or similar taxes applicable in your jurisdiction
  • Any duties or fees imposed by your local government
  • Providing accurate tax information if required

If we are required to collect taxes, they will be added to your invoice. Tax-exempt organizations must provide appropriate documentation.

6. Intellectual Property Rights

All intellectual property rights in our Services, platform, website, and all related content are and remain the exclusive property of Courtane Agency and our licensors.

6.1 Our Intellectual Property

The following are owned by or licensed to Courtane Agency and are protected by copyright, trademark, patent, trade secret, and other intellectual property laws:

  • Platform and Software: All software, code, algorithms, and technical implementations
  • Content and Materials: Website content, text, graphics, logos, icons, images, designs, and layouts
  • Branding: The "Courtane Agency" name, logo, trademarks, service marks, and brand elements
  • AI Technology: Our AI-powered recommendation engine, machine learning models, and algorithms
  • Documentation: User guides, help documentation, tutorials, and educational content
  • Reports and Templates: Report formats, templates, and layouts (while you own your data, the format is ours)
  • Chrome Extension: Browser extension code, functionality, and interface
  • APIs: Application programming interfaces and related documentation

6.2 Limited License to Use

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to:

  • Access and use our Services for your business purposes in accordance with your subscription plan
  • Generate, view, download, and share reports created through our platform
  • Use our Chrome extension in connection with your authorized websites
  • Access API endpoints if you have a Business plan with API access

This license is personal to you and cannot be transferred or sublicensed. Any use not expressly permitted by these Terms is prohibited.

6.3 Restrictions

You may NOT:

  • Copy, modify, adapt, translate, or create derivative works of our Services or content
  • Reverse engineer, decompile, or disassemble any part of our platform
  • Remove, alter, or obscure any copyright, trademark, or proprietary notices
  • Use our branding, logos, or trademarks without our written permission
  • Resell, redistribute, or commercialize our Services without authorization
  • Use our Services to create competing products or services

7. User Content and Data

When you use our Services, you may submit, upload, or provide various types of content and data, including website URLs, business information, audit data, and other materials.

7.1 Ownership of Your Content

You retain all ownership rights in the content and data you provide to us, including:

  • Your website content, URLs, and domain information
  • Business information and company data
  • Data from connected third-party accounts (Google Analytics, Search Console, etc.)
  • Custom configurations and preferences
  • Reports generated specifically for your account

7.2 License to Use Your Content

By submitting content to our Services, you grant Courtane Agency a worldwide, non-exclusive, royalty-free, transferable, sublicensable license to:

  • Access, store, and process your content to provide our Services
  • Analyze your website data to generate SEO audits and recommendations
  • Create reports, analytics, and insights based on your data
  • Use anonymized, aggregated data to improve our Services and AI algorithms
  • Backup your data for disaster recovery and business continuity

This license continues even after you stop using our Services until you delete your account and data in accordance with our data retention policies.

7.3 Your Responsibilities for Content

You are solely responsible for:

  • Ensuring you have the legal right to provide any content or data you submit
  • Obtaining necessary permissions to analyze websites and access third-party accounts
  • Complying with all applicable laws and regulations when using our Services
  • Ensuring your content doesn't infringe on third-party rights
  • Backing up important data independently (we recommend regular exports of your reports)

7.4 Third-Party Account Connections

When you connect third-party accounts (Google Analytics, Search Console, Google Ads, etc.):

  • You authorize us to access data from these platforms on your behalf
  • You must have the authority to grant such access
  • You can revoke access at any time through your account settings or the third-party platform
  • Your use of third-party services is subject to their respective terms of service
  • We are not responsible for third-party service availability or data accuracy

7.5 Data Portability

You can export and download your data at any time:

  • Download SEO audit reports in PDF or other available formats
  • Export analytics data and metrics
  • Access your account data through our platform or API (Business plan)
  • Request a complete data export by contacting our support team

8. Service Availability, Modifications, and Discontinuation

We strive to provide reliable, high-quality Services, but we cannot guarantee uninterrupted or error-free operation.

8.1 Service Availability

We target 99.9% uptime for our platform but cannot guarantee:

  • Uninterrupted access to our Services
  • Error-free operation at all times
  • Specific response times or processing speeds
  • Compatibility with all devices, browsers, or operating systems

Service may be temporarily unavailable due to:

  • Scheduled maintenance and updates (we'll provide advance notice when possible)
  • Emergency repairs or security patches
  • Third-party service outages (hosting providers, API dependencies, etc.)
  • Force majeure events beyond our reasonable control
  • Technical issues or bugs

8.2 Service Modifications

We reserve the right to:

  • Modify, update, or change any aspect of our Services at any time
  • Add, remove, or modify features and functionality
  • Update our algorithms, AI models, and recommendation engines
  • Change our user interface, design, or user experience
  • Improve security, performance, or reliability

For significant changes that materially affect your use of the Services, we will provide reasonable notice (typically 30 days) via email or in-platform notification.

8.3 Service Discontinuation

We may suspend or discontinue any part of our Services:

  • If we believe you've violated these Terms
  • For security or legal reasons
  • If required by law or court order
  • For business or technical reasons (with reasonable notice)

If we permanently discontinue our Services, we will provide at least 90 days' notice and offer data export options.

9. Limitation of Liability and Disclaimers

Please read this section carefully. It limits our liability and outlines important disclaimers about our Services.

9.1 Disclaimer of Warranties

Our Services are provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to:

  • Warranties of merchantability, fitness for a particular purpose, or non-infringement
  • Warranties that our Services will be uninterrupted, secure, or error-free
  • Warranties regarding the accuracy, reliability, or quality of our Services
  • Warranties that defects will be corrected or that our Services are free of viruses or harmful components

9.2 SEO and Marketing Results Disclaimer

Important: Digital marketing results are influenced by numerous factors beyond our control. We do not guarantee:

  • Specific improvements in search engine rankings
  • Guaranteed increases in website traffic or conversions
  • Specific ROI or revenue increases from advertising campaigns
  • Timeframes for achieving marketing goals
  • That search engines will implement our recommendations
  • That third-party platforms (Google, Facebook, etc.) will maintain consistent policies

SEO and digital marketing results depend on many variables including:

  • Search engine algorithm changes
  • Competition in your industry
  • Quality of your website content and user experience
  • Implementation of our recommendations
  • External factors like market conditions and industry trends
  • Third-party service availability and performance

9.3 Limitation of Liability

To the maximum extent permitted by applicable law, Courtane Agency, its officers, directors, employees, agents, and affiliates shall not be liable for:

  • Indirect Damages: Indirect, incidental, special, consequential, or punitive damages
  • Business Losses: Loss of profits, revenues, business opportunities, or goodwill
  • Data Loss: Loss of data, information, or content (though we maintain backups)
  • Service Interruption: Losses due to service interruptions, downtime, or unavailability
  • Third-Party Issues: Issues arising from third-party services, platforms, or integrations
  • Marketing Results: Lack of expected results from SEO, advertising, or marketing efforts

Maximum Liability: Our total liability to you for any claims arising from or related to these Terms or our Services shall not exceed the total amount you paid to us in the 12 months preceding the claim, or $100, whichever is greater.

9.4 Exclusions

Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability for incidental or consequential damages. In such jurisdictions, our liability is limited to the maximum extent permitted by law.

10. Indemnification

You agree to defend, indemnify, and hold harmless Courtane Agency, its affiliates, officers, directors, employees, agents, and licensors from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorney's fees) arising out of or relating to:

  • Your use of our Services
  • Your violation of these Terms of Use
  • Your violation of any third-party rights, including intellectual property rights or privacy rights
  • Content or data you submit, upload, or provide through our Services
  • Your unauthorized access to or use of our Services
  • Your violation of any applicable laws or regulations
  • Your use of our Services in connection with illegal or prohibited activities
  • Any disputes between you and third parties related to your use of our Services

We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate with us in defending such claims.

11. Account Termination and Suspension

Either party may terminate your access to our Services, subject to the terms outlined below.

11.1 Termination by You

You may cancel your subscription and terminate your account at any time:

  • Through your account dashboard (Account Settings > Subscription > Cancel)
  • By emailing our support team at contact@courtaneagency.com
  • By calling us at 1 (505) 483-0953

Effect of Cancellation:

  • Your subscription will remain active until the end of your current billing period
  • You'll retain access to all features until the cancellation date
  • Your account will be downgraded to the Free plan after your paid period ends
  • You can download your data and reports before cancellation

11.2 Termination by Us

We may suspend or terminate your account immediately, without prior notice, if:

  • You violate these Terms of Use or our Acceptable Use Policy
  • You engage in fraudulent, illegal, or harmful activities
  • You fail to pay subscription fees after reasonable notice
  • You breach any contractual obligations
  • We are required to do so by law or court order
  • Your account poses a security risk to our Services or other users
  • You initiate a chargeback or payment dispute in bad faith

We may also terminate accounts that have been inactive for extended periods (typically 12+ months) with reasonable notice.

11.3 Effect of Termination

Upon termination:

  • Your right to access and use our Services immediately ceases
  • You lose access to all paid features and your account dashboard
  • We will retain your data for 90 days, during which you can request a data export
  • After 90 days, your data may be permanently deleted
  • Any outstanding fees remain due and payable
  • Sections of these Terms that by their nature should survive termination will remain in effect

11.4 Data After Termination

You are responsible for exporting and backing up your data before termination. We recommend downloading all important reports and data regularly. After termination, we cannot guarantee data recovery.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of New Mexico, United States, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Albuquerque, New Mexico, United States.

12. Service-Specific Terms

12.1 SEO Audit Services

  • Audits are based on data available at the time of analysis and may not reflect real-time conditions
  • We analyze publicly accessible information and data you authorize us to access
  • Audit results are recommendations, not guarantees of ranking improvements
  • You are responsible for implementing recommendations at your own discretion
  • We are not responsible for changes in search engine algorithms that affect audit accuracy

12.2 AI-Powered Recommendations

  • AI recommendations are generated by machine learning algorithms and may contain errors or inaccuracies
  • Recommendations are suggestions based on data analysis and industry best practices
  • You should review and validate recommendations before implementation
  • We continuously improve our AI models, which may result in different recommendations over time
  • We are not liable for outcomes resulting from implementing AI suggestions

12.3 Media Buying Services

  • Advertising spend on platforms (Google Ads, Facebook, etc.) is separate from our service fees
  • You maintain control over your advertising accounts and budgets
  • We optimize campaigns but cannot guarantee specific ROI or performance metrics
  • Platform policies and algorithm changes may affect campaign performance
  • You are responsible for compliance with advertising platform terms and policies
  • We require authorization to access your advertising accounts and will follow your budget constraints

12.4 Growth Strategy Consulting

  • Strategy recommendations are based on industry best practices and your provided information
  • Results depend on proper implementation, market conditions, and external factors
  • We provide strategic guidance but cannot guarantee business outcomes
  • Consultation sessions may be scheduled subject to availability
  • Business plan subscribers receive priority scheduling for strategy sessions

12.5 Chrome Extension

  • The Chrome extension is subject to Chrome Web Store terms and policies
  • Extension features may vary by subscription plan
  • We may update or modify the extension at any time
  • You are responsible for keeping the extension updated
  • The extension requires appropriate browser permissions to function

13. Dispute Resolution

13.1 Informal Resolution

Before initiating any formal dispute resolution process, we encourage you to contact us directly to resolve any issues. Most concerns can be resolved quickly through direct communication.

13.2 Binding Arbitration

If informal resolution is unsuccessful, any disputes, controversies, or claims arising out of or relating to these Terms or our Services shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association (AAA).

  • Arbitration will be conducted in Albuquerque, New Mexico, United States
  • Arbitration will be conducted in English
  • The arbitrator's decision will be final and binding
  • You waive your right to a jury trial and to participate in class actions

13.3 Exceptions to Arbitration

The following disputes are not subject to binding arbitration:

  • Small claims court actions (claims under $10,000)
  • Intellectual property disputes (patents, trademarks, copyrights)
  • Claims for injunctive or equitable relief
  • Disputes that cannot be arbitrated under applicable law

14. Changes to These Terms

We reserve the right to modify, update, or revise these Terms at any time to reflect changes in our Services, legal requirements, or business practices.

14.1 Notification of Changes

When we make changes to these Terms:

  • We will update the "Last updated" date at the top of this page
  • Material changes will be communicated to active subscribers via email at least 30 days in advance
  • We may display a notice in your account dashboard for significant changes
  • Changes will be posted prominently on our website

14.2 Material Changes

The following are considered material changes requiring advance notification:

  • Changes to pricing structures or billing terms
  • Changes to subscription plan features or limitations
  • Significant modifications to service availability or functionality
  • Changes to dispute resolution processes
  • Modifications affecting your rights or obligations

14.3 Acceptance of Changes

Your continued use of our Services after changes become effective constitutes acceptance of the modified Terms. If you do not agree to the changes, you must stop using our Services and cancel your subscription before the changes take effect.

14. Contact Information

If you have any questions about these Terms of Use, please contact us:

Email: contact@courtaneagency.com

Phone: 1 (505) 483-0953

Address: 2105 Vista Oeste NW, Suite E #3628, Albuquerque, NM 87120

Courtane Agency

Your trusted partner for digital marketing, SEO, Media Buying, and Growth Strategy. Transform your digital presence into measurable success.

Email: contact@courtaneagency.com

Phone: 1 (505) 483-0953

Address: 2105 Vista Oeste NW, Suite E #3628, Albuquerque, NM 87120

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